Frequently Asked Questions

Q: How do I qualify to sell vehicles on Dealer Auction?

A: You need to have a new car franchise to sell vehicles on Dealer Auction.

 

Q: What are the bidding increments?

A: Bidding increments are a minimum of $100 until the last 12 hours, when you can then bid in increments of $50.

 

Q: Why have I lost a car by $1, I thought the minimum bid increments were $50?

A: The minimum bidding increments are $100/$50 from the current bid the vehicle is at not from your maximum bid which can be an odd number. Only you know your maximum bid.

 

Q: I’ve entered my maximum bid and it’s taken it to reserve met, I thought it went up in increments?

A: The proxy bidding system will bid intelligently on your behalf beating the previous bid by the minimum bidding increment. If your bid is equal to or more than the dealers reserve then the vehicle will go on sale and show as reserve met and then continue to go up in the minimum bid increments until the end of the auction.

 

Q: I have a question about a currently running auction, how can I ask the dealer?

A: If you would like any information on any of the running auctions then contact a member of the Dealer Auction team who will be happy to ask the question on your behalf.

 

Q: I’ve missed the end of an auction, can I still make an offer?

A: If the vehicle has not met reserve and is showing provisional then you can give a member of the team a call with the registration number or auction ID and express an interest in the vehicle. If the vehicle has met reserve on the auction then the vehicle is sold and no longer available.

 

Q:What do I do if a car is grossly misdescribed?

A: If you can’t renegotiate or strike a deal with the selling dealer then you are within the terms and conditions to walk away from the vehicle at point of collection.

 

Q: I’ve had a car delivered and it’s not as described, where do I stand?

A: Your first point of call would be to speak to the selling dealer of the vehicle, make him aware of what has happened and see if you can come to a mutual agreement. Unfortunately you are not covered by our terms and conditions in this instance as it is only at the point of collection that you can reject the vehicle.

 

Q: Can a dealer withdraw a car from auction?

A: Yes, we have to give Dealers this control over their vehicles incase of unforeseen issues.

 

Q: How do I change my account details? (username, address, contact numbers, contact names etc.)

A: If you need to change any of your account details you can only do this by sending an email through the Contact Us section of the website. You can view a step-by-step guide here.

 

Q: Where can I change my password?

A: You just need to go to My Dashboard – My AccountChange Password. You can view a step-by-step guide here.

 

Q: I need to find some buyer’s fee invoices from over a month ago, how can I do this?

A: You can find these by changing the date range at the top of the table under your Transaction History.

 

Q: I keep clicking the download button for the invoices but nothing is happening?

A: If this is happening you will most likely have a pop-up blocker activated on your browser. To allow pops ups from Dealer Auction you will need to follow these instructions for the browser you are using; Safari, Internet Explorer, Microsoft EdgeMozilla Firefox, Google Chrome.